On-line Dispute Resolution

Under the EU ( European Union ) regulations 2015, all traders who engage in on-line sales & services within the EU ( European Union ), are required to provide consumers with an accessible electronic link to the Online Dispute Resolution platform. You can submit your complaint via the Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/


Please contact Stan Prucha E-Shop Customer Care as your first point of contact for your complaint.

If you are unhappy about something & wish to complain you can contact us directly regarding your On-line Dispute by filing our on-line form. We will be happy to help you! 

Thank You, Stan Prucha E-Shop Customer Care

By using this form you agree with the storage and handling of your data by this website.

We will do our best to help you with all your queries within 3 working days, and deal with complaints within 10 working days.

Customer Care is closed on Saturdays, Sundays & Public Holidays in the Republic of Ireland.